Emergencies never happen at a convenient time. Cuts, colics, and other problems seem to pop up at the most inopportune moments, for both our clients and us. We try to be only a phone call away twenty-four hours a day, seven days a week.
Calling our office number should always give you the information you need in an emergency situation. If someone doesn’t answer the phone, an answering machine should tell you who is on call and how to contact them (usually giving you a cell phone number). It is important to leave a message with your name and phone number on the office answering machine. Often clients, in emergency situations, are a tad bit excitable, and fail to leave clear messages or leave out numbers. Also, there is the problem of cell phones cutting out in remote locations, causing loss of information when leaving messages. Leaving messages in multiple locations helps to prevent this problem. In general, we will try to return your call within 5 to 10 minutes, 15 minutes at the most. If you have not heard from us in 15 to 20 minutes; call again. It is always a good idea to call the office phone first to leave a message and to make sure you are calling the correct ‘on-call’ veterinarian.
Hopefully you will never need to call us for emergencies, but if you do, we will be available.